Contact us

Contact us in regards to any questions or concerns regarding our services via this form. Please use this form for non-urgent matters and feedback. Use priority support below to get an urgent issue resolved.

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Client Relations

Connect with Done.com client relations to get a direct line to the team behind the exchange

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Priority Help & Support

Reach our support team via email or phone call using the support email and toll free number below.

Our offices

Toronto, CA.

Vancouver, CA.

Frequently Asked Questions

What payment methods do you support?

Done.com supports VISA, MasterCard, Interac E-Transfer, SEPA Instant Transfer and many more depending on your location. We also support bank-to-bank SWIFT should our clients require it.

Can I use API tools and is API integration supported?

All of the API tools and documentation is environment for all to read and test in a pre-built sandbox environment. We encourage everyone to see what is possible and if there are any features that you may be interested in please reach out to our developers and we will do everything we can to assist you.

What are your current security standards?

Done.com is fully compliant PCI DSS, ensuring the security of your payment information. Our exchange operations are secured with AES-265 bit GCM encryption, indubitably keeping our systems safe and secure from encryption failure. Tamper-proofing is also enabled for our most critical systems.

Is my information and data safe?

Done.com does not sell your personal information, trading strategies, wallet information and anything of that sort to third parties. Done.com is GDPR and MiFID II compliant.

How do I contact Done.com?

If you need assistance signing up, depositing funds in your account, or using our platform, please feel free to get in touch. We guarantee prompt, friendly service from one of our dedicated customer service team members.

To reach us by email, please email: support@done.com

How do I verify my account?

Upon registration you will have access to the Done.com platform, however, certain activity is restricted based on verification level. Our system checks based on details provided upon registration and then for larger transactions, ID verification will be required.